Terms & Conditions

Terms & Conditions – SHI Logistics

These terms govern all logistics, freight, warehousing, delivery, and related services (“Services”) provided by SHI Logistics (“Company,” “we,” “us”) to any customer, shipper, consignee, supplier, or contractor (“Customer,” “you,” “your”).
The agreement comprises (i) these Terms, (ii) any quotes or rate confirmations, (iii) relevant shipping/warehousing documents (e.g., BOLs, warehouse receipts), and (iv) any additional written contractual terms.
By engaging our Services—via website, form, verbal confirmation, or document acknowledgment—you accept and agree to these Terms.

We offer pick-up, transport, warehousing, distribution, customs clearance, tracking, and related support services.
We may subcontract service tasks unless explicitly contracted to act as principal.
You must provide accurate information about goods, packaging, labeling, dangerous goods declarations, and special handling needs.

Ensure accuracy of shipment data (content, dimensions, weight, dimensions, marks).
Secure packaging and labeling compliant with applicable laws/regulations.
Provide necessary documentation (customs, hazardous material, insurance).
Grant service personnel site access during scheduled pickup/delivery.
Promptly pay agreed charges within the payment terms.

We are liable only for loss/damage directly caused by our negligence and only after receipt of goods in good condition.
Liability is limited to the lowest of:
a) the freight charge for the affected shipment, or
b) caps set by applicable law or conventions (e.g., CMR, Hague-Visby, Montreal), or
c) declared value if you request and pay for excess liability coverage.
We are not liable for consequential losses (e.g. lost profits, delay damages).
You must notify us of visible damage within delivery; hidden damage within 7 days, and file suit within 1 year per industry conventions.

We are not liable for delays or failure caused by uncontrollable events, including natural disasters, strikes, war, regulatory changes, or carrier default.

You agree to defend, indemnify, and hold us harmless for losses arising from:
- Inaccuracies in your information or instructions.
- Incorrect packaging or labeling.
- Violations of law (e.g., illicit goods, prohibited items).
- Claims arising from acts of subcontractors engaged by you.

Goods unclaimed after notification may be warehoused at your expense.
Perishable or unclaimed goods may be sold or destroyed at your risk after reasonable notice.
Storage lien rights apply as per applicable law.

Charges are per quote or rate schedule; additional costs (duties, insurance, storage, demurrage) may apply.
Payments due within [e.g., 30] days of invoice. Late payments incur interest and collection fees, as permitted by law.
We reserve a security interest (lien) on goods/documents until debts are paid.

With your affirmative consent, we may send transactional and promotional SMS (e.g. shipping notifications, offers).
Frequency may vary; standard message/data rates apply.
To unsubscribe, reply STOP at any time; for help, reply HELP.

All shipment data, customer packages, rates, and business info are confidential and not subject to disclosure except by law or your consent.

These Terms are governed by the law selected in your quote (e.g. state/province/country).
Disputes will be resolved in courts with proper jurisdiction, as indicated in your shipping documentation or our quote.

We reserve the right to update these Terms at any time. Revised versions are effective when posted. Continued use of our Services signifies acceptance.