Your freight forwarder is more than just a shipping provider—they’re your logistics partner. Here are five essential questions to ask before making your decision.

1. Do They Have Global Carrier Partnerships?
Working with companies like MAERSK, MSC, COSCO, and HAPAG ensures better rates and more reliable scheduling.

2. Are They Licensed and Bonded?
SHI is a licensed NVOCC, backed by a $75,000 surety bond and a strong compliance track record.

3. Can They Handle End-to-End Logistics?
From warehousing to last-mile delivery, a true partner manages the entire journey.

4. What Is Their Customer Service Like?
Look for responsiveness, real-time tracking, and 24/7 support.

5. Do They Understand My Region?
SHI specializes in Middle Eastern, West African, and South American routes—areas where customs and logistics require precision.